Terms of Service

General terms and conditions (algemene voorwaarden). These are the terms Ridoco works under. Last revised 30 August 2026.

1. Who you are contracting with

Every quote, invoice and contract on this site is with one and the same business:

Ridoco, a Dutch eenmanszaak (sole proprietorship)
De Nieuwe Erven 3-12572, 5431 NV Cuijk, Netherlands
Chamber of Commerce (KvK): 95439609
VAT identification number (btw-identificatienummer): NL005153257B49
Email: contact@ridoco.com
Phone: 06 49154776, from outside the Netherlands +31 6 49154776

Ridoco trades under several registered trade names, including RidoIT, Ridocr, Ridoen, Ridogo, Ridozo and Ridomu. A trade name is a name for a line of work, not a separate company. Whichever name you dealt with, the contract is with Ridoco, the invoice comes from Ridoco, and the KvK and VAT numbers above are the ones that apply. The full register is on the About Ridoco page and the statutory notice is at Legal Notice, published under art. 3:15d of the Dutch Civil Code.

Ridoco is one person. There is no account manager, no support desk and no night shift. What that means for response times and availability is in sections 7 and 11.

2. What is sold

Ridoco sells services: fixed-scope work carried out for you. Website builds, monthly Care plans, branding and identity work, and IT and security work. Prices per package are on the relevant page and are confirmed in the quote.

What is sold is not goods, and it is not digital content supplied as a product. That decides how your right of withdrawal works:

For a service, the 14 day withdrawal period starts on the day the contract is concluded, not on the day something is delivered.
The right ends only once the service has been fully performed, and only under the conditions in section 4. Work being in progress does not end it.
The rule about digital content, where the right ends as soon as supply begins, does not apply to what Ridoco sells. If you have read that somewhere on this site in the past, this section replaces it.

Where a piece of work does include a tangible item or a licensed digital product, the quote says so and the correct rule for that item is named on the quote.

Your own purchasing terms do not apply unless Ridoco has accepted them in writing. Silence is not acceptance.

3. Quotes and how a contract is made

The first conversation, the free check, costs nothing and commits you to nothing. It is one call per customer in any twelve month period, on one described problem, and it runs about 25 minutes. A second conversation inside that period is a paid consult of one hour at EUR 95,00 excl. VAT (EUR 114,95 incl. VAT), invoiced after the call, and you are told that before you book. Quoting a piece of work is separate, and is always free.
A quote is in writing and names the scope, the price excluding and including 21% VAT, a delivery date, and the number of revision rounds included.
A quote is valid for 30 days unless it says otherwise.
The contract exists when you accept the quote in writing. Email counts.
An obvious error in a quote, a missing digit or a wrong currency, does not bind either side. It is corrected and re-sent.

The right to decline a job. Work is accepted subject to availability and suitability. Ridoco is one person, so a job may be declined, and asking for one does not oblige Ridoco to take it. A job is declined where there is no capacity for it in the time you need, where it is outside what one person can competently deliver, where it needs a certification or a specialist facility Ridoco does not have, or where doing it would be unlawful or would require access somebody is not entitled to give. You are told the reason plainly, and where a better fit is known you are pointed at it.

A job is declined in writing, and as early as it is known.
A declined job is refunded in full. Nothing is deducted for the time spent looking at it, and there is no administration or cancellation charge.
In practice there is usually nothing to refund. A request through the booking form takes no payment and the free check costs nothing. Money is only ever invoiced after you have accepted a quote in writing.
Where something has been paid, it goes back by the same means it arrived, which today is a bank transfer, within 14 days of the decision being communicated. This is the same route and the same deadline as a withdrawal under section 4, and it is set out in full at Refund and Withdrawal Policy.
Declining a job is not the same as stopping one already under way. Once a quote is accepted, ending the agreement is governed by that agreement, by section 4 if you are a consumer, and by section 9.

4. Your right of withdrawal, if you are a consumer

A consumer is a natural person acting for purposes outside a trade, business, craft or profession. If that is you, you have 14 days to withdraw from a contract concluded at a distance, without giving any reason. Because Ridoco sells a service, the 14 days run from the day the contract is concluded (art. 6:230o BW).

To withdraw, use the withdrawal function on this site: withdraw from a contract. You may instead use the model withdrawal form, or send any other unambiguous statement to contact@ridoco.com. Using the form is optional. Your withdrawal is in time if you send it before the 14 days expire, and you get confirmation of receipt on a durable medium stating the date and time.

If you ask Ridoco to start during those 14 days and you then withdraw, you owe an amount in proportion to what had already been performed at the moment you said so, measured against the total price (art. 6:230s lid 4 BW). Your right ends before the 14 days only when the service has been fully performed, and only if you both expressly asked for the work to begin and declared that you understood you would lose the right on full performance (art. 6:230p onder d BW).

The full policy, including what happens to your money and when, is at Refund and Withdrawal Policy.

Business clients have no statutory right of withdrawal. See section 12.

5. Scope, revisions and changes

The quote is the scope. What is on it is in the job; what is not on it is not.
Revision rounds are counted and named on the quote. A round is one consolidated set of feedback, not an open line.
Changing the job, extra pages, a rewrite of content that was already signed off, an extra revision round, means a new figure in writing which you approve before the work is done.
For branding work, the standard deliverable for a mark is high resolution transparent PNG, plus the editable working files where the piece was built in a tool that produces one. Vector conversion for print, signage, embroidery or cutting is not part of any package and is not offered as a paid add-on. Animation is quoted separately: it is on your quote or it is not part of the job.
Stop after any completed stage of a staged job and you keep full rights to everything that stage delivered, in the formats that stage lists.

6. What is needed from you

The job needs from you: text and images, decisions, approvals within a reasonable time, and access to the things the work runs on.

Some of those things belong to you and are outside Ridoco's control:

hosting accounts and control panels
the domain registrar and DNS
third-party accounts such as a payment provider, a mail provider, plugin or theme licences, and app store accounts

Where one of those blocks delivery, the following applies:

You are told in writing what is blocked, what was tried, and what the options are.
The delivery date pauses for as long as the work is genuinely waiting on you or on a third party. It resumes when the block clears.
Time already spent diagnosing a blocked dependency is real work and is billable at the rate on the quote. A deliverable that could not be produced is not charged as though it had been.
If a required item is still not supplied 30 days after a written reminder, Ridoco may invoice the work performed to that point and close the job. Anything already produced and paid for is handed over under section 10.

Access to those systems means Ridoco handles personal data that belongs to you. On that work you are the controller and Ridoco is the processor, and the written agreement art. 28 lid 3 AVG requires between the two is published at Data Processing Agreement. It applies from the day the work starts and needs no separate signature.

7. Delivery, dates and availability

The delivery date on the quote is a date agreed together, and it depends on section 6. It is a firm target, and it is not a guarantee against illness or absence in a one-person business. If a date is going to move, you are told before it moves, with a new date.

Care plans state their own response windows on the Care page. Those are response windows: how quickly a report is picked up. They are not repair guarantees. How long a fix takes depends on what broke.

8. Prices, VAT and payment

Prices are in euro. Every price on this site is listed excluding 21% VAT with the inclusive figure beside it. The amount a consumer actually pays is on the page. Your quote repeats both figures, and the quote is the binding one.
A business in another EU member state with a valid VAT number is normally invoiced with VAT reverse charged. Outside the EU, Dutch VAT normally does not apply. Which rule applies to you is confirmed on the quote, before you commit.
The payment schedule is on the quote. Where the quote is silent, an invoice is due within 14 days of the invoice date.
Care plans are billed monthly in advance. They cancel with 30 days notice, with no reason needed and no exit fee. Files are handed over, and any domain transfer is started and the authorisation code given to you, at no charge, with a target of 5 working days rather than a guaranteed date. How long the registrars then take to complete the move is set by them and not by Ridoco. That part is not promised as a date.
Rights in the deliverables transfer on final payment. See section 10.

9. Late payment, and stopping work

If you are a consumer. A missed due date is followed by a reminder giving you at least 14 days to pay with no extra cost, and that reminder states what the collection costs will be if you do not (art. 6:96 lid 6 BW). Only after that period may statutory interest under art. 6:119 BW and collection costs be charged, and those costs are capped by the statutory scale.

If you are a business. Statutory commercial interest under art. 6:119a BW runs from the day after the due date without a reminder being needed, together with reasonable collection costs.

Stopping work. While an invoice is overdue, Ridoco may suspend performance (art. 6:262 BW). Suspension is notified to you in writing, with the reason and the amount, before it takes effect. It pauses the delivery date; it does not cancel the contract and it does not delete anything. A live website or a Care plan is not switched off without written notice naming a date by which payment settles it.

If the contract ends while work is part done, whether through your withdrawal, your cancellation, or closure under section 6, work performed up to that point is invoiced, and anything paid for is handed over under section 10.

10. What you own at the end

On final payment, you receive and own:

the source files for the work, in the formats named on the quote
full usage rights to the delivered work for the purpose agreed, without a time limit and without a further fee
for a website: the site files and a database export, plus the domain transferred into an account in your own name where Ridoco registered it for you
for a mark: high resolution transparent PNG in the cuts the quote lists, plus the editable working files where they exist. Vector outlines are not delivered. Vector conversion is not sold and cannot appear on a quote

Nothing is watermarked, nothing is held back to keep you coming back, and there is no ongoing licence fee for work you have paid for.

Two limits:

Reusable tools, code libraries, templates and internal components that Ridoco brought to the job stay Ridoco's property. You get a perpetual, transferable right to keep using them as part of what was delivered to you.
Third-party components such as fonts, plugins, stock images and open source libraries keep their own licences. Those licences are named in the handover so you know what you may and may not do with them, and any licence that has to be renewed is identified as yours to renew.

Until final payment, rights in the deliverables stay with Ridoco.

Ridoco may name you as a client and show the delivered work as an example, unless you say in writing that you would rather it did not. Nothing confidential is ever shown.

11. Liability

Ridoco is liable for direct loss caused by a failure that is attributable to it. That liability is capped at the amount invoiced for the job in question, or for a Care plan at twelve months of the plan fee. Ridoco is not liable for indirect loss: lost profit, lost turnover, missed savings, reputational loss, or claims made against you by someone else.

The cap does not apply to damage caused by intent or deliberate recklessness, and nothing in this section limits a consumer's rights under mandatory law.

Some things cannot be promised, so they are not:

Security. Sensible measures reduce risk. No website, server or account can be guaranteed never to be breached. What is done, and what is not, is written into the quote.
Third-party services. Uptime and behaviour of a host, registrar, payment provider or plugin vendor are outside Ridoco's control and are not guaranteed.
Search rankings and results. No position, traffic figure or conversion rate is promised here.
Data on failing hardware. Recovery work from a failing drive or a corrupted system is best effort, quoted as best effort, and some data may be unrecoverable, which is said before the work starts. There is no guarantee that any particular file comes back.
Backups. Your Care plan states what is backed up, how often, and how long copies are kept. Outside a Care plan there is no backup obligation, and keeping your own copy remains sensible.

Report a problem within a reasonable time of discovering it (art. 6:89 BW). For a consumer, notice given within two months of discovery is always in time.

12. Consumers and business clients

Consumer protection applies to consumers. It does not apply to business clients. The distinction is made like this:

You state your capacity, and it is recorded before the contract exists. Every contract here is made by accepting a quote, and the capacity is declared on the quote acceptance screen and stored with the contract, together with the company name and, where applicable, the KvK and VAT numbers. This site has no checkout and takes no online payment.
Business clients are invoiced to the company, and the reverse-charge and VAT rules in section 8 follow from that.
If a capacity was recorded wrongly, tell Ridoco and it is corrected. Your legal position is decided by the facts of who you are and what you bought, not by a checkbox.

For business clients: no right of withdrawal (section 4), statutory commercial interest from the due date (section 9), and the liability cap in section 11 applies in full.

13. Applicable law and competent court

Dutch law applies to these terms and to every contract made under them. The Vienna Sales Convention (CISG) is excluded.

Disputes are submitted to the Rechtbank Oost-Brabant, the court with jurisdiction for Cuijk.

If you are a consumer, two things protect you from that clause. You keep the protection of the mandatory rules of the country where you live. And within one month of Ridoco relying on the court named above, you may state in writing that you choose the court that would have jurisdiction under the law instead (art. 6:236 sub n BW).

14. Complaints

If something is wrong, say so first. Complaints go to contact@ridoco.com or 06 49154776. Describe what happened and what you would like done about it.

A complaint is acknowledged as soon as it is read, with a target of 5 working days. That is a target and not a guaranteed date.
A substantive written answer follows as soon as the complaint has been properly looked at. The target is 14 days. That is a target and not a guaranteed date. If it is going to take longer than that, you are told so and told why, inside those 14 days.
A complaint does not suspend a payment obligation unless it is agreed that it does, and agreeing to that is not unusual where the complaint is about the invoice itself.

If it cannot be resolved directly, you keep every right to take it further, including to the court named in section 13. Consumers can get free, independent information about their rights from ConsuWijzer, the consumer information desk of the Dutch Authority for Consumers and Markets. Nothing in these terms limits your statutory rights.

15. Changes to these terms

These terms may be revised. A revision applies to quotes issued and contracts concluded after it is published. A contract that is already running keeps the terms it was made under, unless a change is required by law or you agree to it. Revisions are recorded, so the version that applied on a given date can be produced if it ever matters.

16. AI-assisted development

Ridoco writes, maintains, tests and documents its work with the help of AI and automated tooling, alongside the usual libraries, frameworks and third-party development tools. Which tools are used on a job is Ridoco's decision unless your quote says otherwise.

Those tools are development aids. Ridoco is the party you contracted with, and responsibility for what is delivered stays with Ridoco whichever tools produced it.

What is delivered is reviewed before it is handed over, and sections 5, 7 and 11 apply to it in full.

Where a tool would process personal data that belongs to you, it is engaged as a processor under the Data Processing Agreement before that happens. That agreement is where the parties in the chain are named.

If you are a consumer. This section takes nothing away from you. Your statutory rights stand in full. A term in these conditions that limited them can be annulled under art. 6:233 sub a BW.

If you are a business client. The liability cap in section 11 applies to work produced with these tools in the same way it applies to any other work, and only so far as the law allows. This section does not widen it.

If a job has a requirement about AI, for example that no AI tooling touches the deliverables or that anything generated is identified as AI output, say so in writing before you accept the quote, and the requirement goes on it.

17. Accessibility of what is delivered

Richtlijn (EU) 2019/882, the European Accessibility Act, has applied since 28 June 2025 and is implemented in Dutch law. It binds the business that sells to consumers through a website or an app. That obligation is yours and it is not Ridoco's.

Ridoco is a micro-enterprise: fewer than ten people, and an annual turnover or an annual balance sheet total of no more than EUR 2 million. Services supplied by a micro-enterprise fall outside the requirements, under art. 4 lid 5 of that directive and art. 6:230fc lid 1 BW, the Dutch article that carries it. The obligation does not attach to this site. That exemption belongs to Ridoco and does not travel with the work. A site built for you is measured against your position and not against the builder's.

Accessibility is therefore part of the scope:

The level for a piece of work is named on the quote for that work.
Work above the level named is priced separately, the way animation is. It is on your quote or it is not part of the job.
What is delivered is tested against the level on the quote before handover, and what was tested is written into the handover.
Material you add yourself after handover is yours. A PDF, an uncaptioned video or an image missing its alternative text can take a site that met the level back outside it.
Third-party components, a plugin, a theme, an embedded booking module or a payment page, meet whatever level their own supplier meets. They are named in the handover.

An accessibility problem in delivered work is reported the way any other defect is: through the support form, under Accessibility problem. Receipt is acknowledged with a target of 5 working days, the same clock as a complaint under section 14. That is a target and not a guaranteed date.

If your own obligation goes further than what is on the quote, say so before you accept it, and the level goes on the quote.

How your personal data is handled is set out separately in the Privacy Statement.

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